Groundedsolutions Glossary
This is a auto-generated Article of all your definitions within the glossary.
Glossary
This is a auto-generated Article of all your definitions within the glossary.
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Accounts
Households, foundations, companies, or other organizations and agencies with whom your organization has a relationship. Accounts are used to organize contacts.
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Agencies
The Agency object tracks information about a housing counseling agency. It also is the parent object for Agency Contacts.
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Agency Contacts
Agency Contacts track information about your counseling staff.
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AMI
Area Median Income (AMI) records allow you to calculate what percentage of income a household makes, compared to the Median Income for their MSA. These records are created for each year and each county that you serve.
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Application Household Members
The Application Household Member object lets you store important program information on each member of the Household. The number of Application Household Members also determines the household size for qualifying calculations.
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Appraisals
Track property appraisals throughout the life-cycle of the home, including program acquisition appraisals, appraisals done by the buyer's lender at purchase, refinancing appraisals, and appraisals done on improvements
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Assessed Values/Property Taxes
Track Assessed Value and Property Taxes over time, including exemptions.
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Assets
You can track client assets as Asset records to calculate net worth and total amount available for payments.
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Contacts
Individual people with whom your organization has a relationship. This could be donors, volunteers, clients, or anyone else.
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Counseling/Education
The Counseling/Education object tracks Group Session attendance and/or counseling the client has received. There are two Counseling/Education Record Types: - Group Education lets you track a particular Application Household Member's attendance of a class, as well as their Status in relation to the class (Attended, Registered, No Show, as well as values you might add). - 1-1 Counseling records track individual counseling for the purpose of prepurchase/homebuying, mortgage delinquency, and more.
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Counselor Training Courses
Track trainings that your counselors have attended, including whether they received a certificate from that training course.
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Debts
You can track client debts as Debt records to calculate net worth, debt to income ratio, and total monthly debt obligations.
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Development Costs
Development Costs track the costs of developing (or rehabilitating) a property/project including direct costs of labor and materials, contractor’s overhead and profit, plus indirect costs such as taxes and development loan interest.
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Eligibility Adjustment
The sum of all deductions for this income source that are excluded from the eligibility income calculation
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Engagement
A custom Object in Grounded Solutions Network's Salesforce instance where we track details related to the organizations who sign with HomeKeeper. This Object is used by other departments for any paid contract with GSN.
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Financial Checkpoints
Financial Checkpoints allow you to track a household's financial information over time. You can track income, credit score, assets, debt, and AMI.
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Funding Sources
Funding Sources show all of the funds that were brought together at the time a new homebuyer closed, and can also show any subsequent loans or funds with liens attached to the property the homebuyer owns.
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Getting Started Meeting
A meeting held with a new user organization to determine configuration and training needs. Held prior to training, once the Getting Started Survey is completed.
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Group Sessions
Group Sessions track the classes offered by your program over time, including logistics and attendees.
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HCS
HUD Housing Counseling System - web application that manages the HUD Housing Counseling Program data. The site where HUD-approved counseling agencies submit quarterly 9902 Reports. https://www.hudexchange.info/programs/housing-counseling/hcs/#overview
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HUD Fiscal Year
The HUD Fiscal Year is October 1st-September 31st. Q1: Oct-Dec, Q2: Jan-March, Q3: April-June, Q4: July-Sept.
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Improvement/Adjustments
Improvements are a related list on the Service File. These positive adjustments reflect changes in the Purchase Option Price related to improvements that a homeowner has made to their home that a program gives that seller credit for when they decide to sell their home. Negative price adjustments can also be entered and deducted when an owner decides to sell their home.
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Income Sources
Income Sources are related to the Service File. By creating an income source, you can itemize a household's different sources of income, verify income, and track occupations. Income Sources add up to give you the total Gross Annual Income for the Household.
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List Views
List Views allow you to filter which records are being displayed for a particular Object, based on the filter criteria you select.
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Log Items
Log Items track each of the meetings that you have with a client receiving counseling. Log Items allow you to track the amount of time you spend with a person. Recording details in Log Items track conversations to tell a client's story over time.
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Monitoring Events
Monitoring Events are intended to track post-purchase monitoring activity. Record your key events between purchase and resale such as late payments to the program, notices of default, notices of foreclosure, as well as annual recordings of homeownership requirements like proof of insurance or proof of occupancy.
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Net Eligible Income
Net Eligible Income is the difference between Gross Annual Income and Eligibility Income. If Do Not Include in Eligibility Income is checked, Net Eligible Income will equal the Gross Annual Income.
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Objects
Salesforce objects are database tables that store data specific to a business. They are the foundation of the Salesforce CRM platform
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Opportunities
Potential and actual revenue, like donations, grants, or membership fees that fund your organization.
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Opportunity Allocations
Opportunity Allocations enable you to track the distribution (or "allocation") and repayment of funds. There are currently two Record Types for Allocations from an Opportunity: Service File Allocations and Property Allocations. Service File Allocations are funds granted or loaned to Homebuyers. Property Allocations are funds used to purchase and develop the property or unit.
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Properties
The Property tab stores information on all the properties in your portfolio.
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Salesforce Standard Objects
Objects already created for you by Salesforce are called standard objects.
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Sandbox
A sandbox is a copy of your organization in a separate environment that you can use for a variety of purposes, such as testing and training.
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Service Files
Service Files represent the "virtual manila folder" in HomeKeeper, where you track all details related to client households and services received. As built into HomeKeeper, Service Files might be used for homeownership, counseling, education, or assistance services.
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System Administrator
A liaison between the business and the technology, ensuring users can effectively utilize your Salesforce. If your organization does not have a System Administrator, you must determine which staff member will take on this responsibility. This individual will oversee user management, updates, troubleshooting, and other tasks involved in managing your new CRM.